Privacy Policy

This Privacy Policy explains how Mr. Oblong collects, uses, stores and protects information processed through our omnichannel communication services, including WhatsApp Business and integrations with our Odoo business system.

1. Information We Collect

When you communicate with us, we may process information necessary to provide our services, including:

• Name and profile information
• Phone number
• Message content
• Message identifiers and timestamps
• Media and attachments voluntarily submitted by users
• Information related to customer service and business transactions

2. How We Use Information

We use information to provide legitimate business communication services, including:

• Receiving and responding to customer messages
• Providing customer support
• Processing business-related inquiries
• Maintaining communication history
• Managing customer information in our internal Odoo system
• Improving our communication services

3. WhatsApp and Meta Services

Our services may use technologies and APIs provided by Meta Platforms, Inc. and WhatsApp. Information transmitted through these services may also be processed according to applicable Meta and WhatsApp policies.

4. Sharing of Information

We do not sell personal information. Information may be shared with service providers when necessary to operate our communication systems, comply with legal obligations, or protect legitimate business interests.

5. Data Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, misuse or destruction.

6. Data Retention

Personal information is retained only for as long as reasonably necessary for business, operational, customer service, legal or record-keeping purposes.

7. Data Deletion

Users may request deletion of eligible personal information stored by Mr. Oblong. After verification, eligible information will be deleted unless retention is required for legal, security or legitimate business purposes.

8. User Rights

Subject to applicable law, users may request access, correction or deletion of their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.